MercyOne is committed to keeping our patients, employees, and providers safe during the COVID-19 pandemic, while continuing to provide high-quality care.
MercyOne understands the discomfort of going out in public, especially with parents or guardians of young children. With this concern comes the potential of delaying important pediatric appointments. Pediatric clinics have seen a significant decrease in office visits, which means many children have missed receiving routine vaccinations, therefore leaving them at risk for vaccine-preventable illnesses.
In addition to maintaining immunizations, well-child visits are also essential in providing developmental, laboratory, hearing, vision, and dental screenings. MercyOne strongly encourages parents and families to continue scheduling appointments for routine well-child visits, especially for children under two years of age.
All of the MercyOne clinics have enhanced our safety procedures, allowing them to provide the same level of care to their patients while maintaining guidelines suggested by both the CDC and American Academy of Pediatrics.
On your next visit you’ll notice the following changes we’ve made to their clinics:
- MercyOne is requiring temperature screenings of all patients, colleagues, physicians, and visitors.
- They require masks to be worn by everyone throughout their facilities.
- They are following the CDC’s standards for cleaning – with increased frequency and special attention to surfaces that are frequently touched, like doorknobs and flat surfaces.
- MercyOne remains closed to visitors.
- They continue safe social distancing measures wherever possible.
Currently, MercyOne clinics are taking in-person appointments for pediatric patients who are in need of well care and those with acute complaints who are not exhibiting any signs of illness. This includes feeding or behavioral concerns, acute injuries/sprains, or constipation.
For your safety, MercyOne utilizes telephone triage to determine if it is appropriate to see a child in the clinic prior to scheduling an appointment. They are also able to provide services through virtual visits where you can connect directly to your child’s physician via video from the comfort and safety of your home.
For children who do exhibit symptoms of illness, MercyOne has created a separate clinic specifically for pediatric patients who need to be seen should it be deemed necessary.
MercyOne Pediatric FURI (Fever and Upper Respiratory Symptoms) Clinic
East Village Family Medicine Clinic
1350 Des Moines St.
Des Moines, IA 50309
515-358-6500
Hours: Mon.-Fri.: 8 a.m. – 8 p.m.
Sat.-Sun.: 9 a.m. – 4 p.m.
Even with the continued uncertainty surrounding the COVID-19 pandemic, MercyOne ensures they’ve made their clinics safe for their families. They want you to feel comfortable bringing your children for their routine well care. The summer will go by quickly. Now is a great time to schedule your back to school physical!
Urgent Care Changes
In the spirit of patient and employee safety, MercyOne Medical Group-Central Iowa will be temporarily consolidating their urgent care clinics and establishing a clinic specifically for patients with fever and upper respiratory infection (FURI) symptoms. They understand these temporary changes will impact their patients and communities. It is important to take these steps now to better serve you and all their patients in a safe manner, as well as to consolidate necessary resources and to preserve personal protective equipment (PPE).
Fever and Upper Respiratory Infection (FURI) Clinic
MercyOne East Village
1350 Des Moines St., Des Moines
515-643-0833
Peds: 515-643-6500
Hours: Mon-Fri: 8 a.m. – 8 p.m.
Sat-Sun: 9 a.m. – 4 p.m.
Serving ALL ages: Staffed by family medicine and pediatric providers
Urgent Care Clinics Returning to Regular Hours
As of Monday, July 6, the following MercyOne Urgent Care locations will be returning to regular hours. For updates on other MercyOne locations visit their website at mercyone.org.
MercyOne Clive Urgent Care Clinic
601 NW 114th St., Ste. 255, Clive
515-222-7000
Hours: Mon-Fri: 7 a.m. – 7 p.m.
Sat-Sun: 9 a.m. – 4 p.m.
MercyOne Pleasant Hill Urgent Care Clinic
5900 E University Ave., Ste. 100, Pleasant Hill
515-643-2400
Hours: Mon-Fri: 7 a.m. – 7 p.m.
Sat-Sun: 9 a.m. – 4 p.m.
MercyOne South Des Moines Urgent Care
6601 SW 9th Street, Ste. 1, Des Moines
515-222-9400
Hours: Mon-Fri: 7 a.m. – 7 p.m.
Sat-Sun: 9 a.m. – 4 p.m.
MercyOne Ankeny Urgent Care
800 E 1st Street, Ste. 1700, Ankeny
515-643-8100
Hours: Mon-Fri: 7 a.m. – 7 p.m.
Sat-Sun: 9 a.m. – 4 p.m.
MercyOne Urgent Care Clinics Temporarily CLOSED include:
• Indianola Urgent Care Clinic | 307 E Scenic Valley Ave., Indianola
• East Village Urgent Care Clinic | 1350 Des Moines St., Des Moines
• MercyOne Des Moines Pediatric Urgent Care | 330 Laurel St., Ste. 2100, Des Moines
All non-FURI related symptomatic patients should seek care at the OPEN MercyOne Urgent Care Clinics located in Pleasant Hill and Clive.
It is important to call your provider’s office to schedule your office visit and/or virtual visit. If you do not have a primary care provider or would like to speak to one of our healthcare professionals about clinic options, please call MercyOne Des Moines ACCESS 2HEALTH at 515-243-2584.
Connect with MercyOne Des Moines Medical Center
Website: MercyOne.org/desmoines
Twitter: @MercyOneDSM
Facebook: @mercyonedesmoines
Instagram: @mercyonedesmoines
Pinterest: @MercyOneDesMoines
The post is part of a series of sponsored posts by MercyOne Des Moines Medical Center
What to do when your child has a fever
What you need to know on COVID-19 (novel coronavirus)
